ChatShield
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AI customer support risk monitoring

AI Compliance Monitoring for Intercom & Zendesk

Every message your team sends to customers is a potential liability risk you haven't checked yet. ChatShield connects to your Intercom or Zendesk workspace and monitors every conversation — email, WhatsApp, live chat, and AI agents like Fin — flagging potential privacy, policy, and compliance risks in real time.

7-day free trial — no commitment
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Works with your existing support stack

Connect in minutes using secure OAuth.

Intercom
Secure OAuth connection
Zendesk
Secure OAuth connection

Monitors every channel inside your workspace — not just the chatbot.

EmailWhatsAppLive ChatAI Bot

Built for AI customer support teams — businesses using Intercom and Zendesk AI.

10+
Liability categories detected
100%
Of workspace conversations reviewed
OAuth
Secure platform connections
PDF
Exportable audit reports

Three cases that prove any conversation can cost you.

Contractual Liability

Air Canada, 2024

A Canadian tribunal ruled Air Canada legally bound by a refund promise its chatbot invented — even though the correct policy was on their website. The bot's message was treated as an official company statement.

Regulatory Action

DoNotPay, 2024

The FTC took action against an AI legal service for making false promises about what its AI could do for customers. Result: $193,000 settlement and public enforcement order. Overpromising in any customer message carries the same risk.

EU AI Act Article 50

In Force August 2026

Any business using AI in customer conversations with EU users must now disclose it. No disclosure in even a single message is a direct violation. Enforcement has begun. This applies to every channel — not just chatbots.

How it works

  1. 01

    Connect Intercom or Zendesk

    Connect your Intercom or Zendesk workspace in one click using secure OAuth — no third-party tools or manual setup required.

  2. 02

    AI analyzes every conversation

    Every completed conversation is scored against 10 well-defined risk categories.

  3. 03

    Risk detected instantly

    You get a dashboard of flagged conversations with the exact quote and category.

  4. 04

    Review and export audit logs

    Filter the incident feed and export a PDF audit trail whenever you need one.

What a flag looks like

Sample alerts — illustrative only.

High Risk

Refund promise detected

Medium Risk

Sensitive financial advice

Low Risk

Policy clarification

With and without ChatShield

Without ChatShield
With ChatShield
Refund promises unnoticed
Refund promises detected
Pricing mistakes missed
Pricing mistakes flagged
Regulated advice slips through
Regulated advice categorized
No audit trail
Searchable incident history

Security first.

OAuth authentication

Encrypted transmission

Data minimization

No chatbot modification

Simple pricing

7-day free trial, then $99/month. Cancel anytime.

Most Popular
$99/month

Everything in ChatShield

  • Unlimited Intercom conversations analyzed
  • 10-category liability risk detection
  • Dashboard, filters, and detail views
  • PDF audit log export
  • Email support
  • Secure checkout via Paddle
  • Cancel anytime — no hidden fees
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Frequently asked

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